The Influence of Work Culture and Work Quality on Service Quality:

Abstract

This research aims to analyze the current state of knowledge about work culture and work quality on service quality that found in regional schema organizations in Padang city. The Research used a quantitative approach. The Sampling technique used purposive random sampling. The number of respondents in this study was 126 respondents. Research data was collected using questionnaire that have tested the validity and reliability. The analysis of data used multiple regressions and t-test. From the analysis of the data, there is 0.384 of working culture for Adjusted R Square which means the value percentage was 38.4%. It means work culture variable affected the quality of service by 38.4% while the remaining 61.6% influenced toward other research that are not contained in this research. Therefore, it is necessary for the Padang city government to build a sustainable work culture and quality development program in order to improve the quality of service.