Banking with Social Media Facebook and Twitter

Abstract

Social Networks are already multiple service platforms and, badly that despite many sectors of activity, they are a lion competitor because they have what it takes a lot of time and money to get any sector: they have the public potential consumer of whatever with whom they have been building trust for years. Social networks have become an excellent customer service tool in many industries, and banking is no exemption. The implementation of artificial intelligence in different industries has brought profound changes in production processes. However, it is the banking industry that has benefited most from this type of technology. Concentrating on client services and accepting the idiosyncrasies of people they serve, small financial institutions, banks, and financial unions can teach big institutions what it means to be close to the clients. AI, Blockchain, virtual reality and augmented reality are striving to attract more customers towards social networks banking. Keywords—Artificial Intelligence (AI); Blockchain; Social Networks; Banking; Augmented Reality