Personalised Chats with Voice Assistants: The User Perspective

Abstract

Recent research suggests that adapting a voice assistant's personality to the user can improve the interaction experience. We present a pragmatic and practical approach to adapting voice assistant personality. We asked users to take the voice assistant's perspective and write their "ideal" voice assistant-user dialogue in different scenarios in an automotive context. Our results indicate individual differences in participants' preference for social or purely functional conversations with the voice assistant.