Total quality management (TQM), organizational characteristics and competitive advantage

Journal of Economic and Financial Studies Pub Date : 2017-08-15 DOI:10.18533/JEFS.V5I04.293

A. Yousif, N. Najm, Jasser A. Al-Ensour

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引用次数: 7

Abstract

We investigate two issues. The first is to determine the impact of TQM dimensions of a medical care system (quality system, quality leadership, medical and sanitary staff, relationship with patient, relationships with suppliers, and continuous improvement) on the hospital competitive advantage (innovation, competitive benchmarking) in sample Jordanian hospitals. The second is to explore the moderating effect of two basic organizational characteristics: the size and the age of a hospital, on the relationship between TQM dimensions and competitive advantage. Our finding indicates that five TQM dimensions (QS, QL, RP, RS, and CI) have a positive impact on hospital innovation and reputation. This result is compatible with the main findings of many previous field studies. (Prajogo and suhal, 2003; Hung et al., 2010; Abrunhosa and Sa, 2008; Bon and Mustafa, 2013, Silva et al., 2014). This result could be attributed to a continuous improvement of hospital services quality (the sixth of the main dimensions of TQM). Continuous improvement (CI) is synonymous to innovation because both imply changes and modifications to health service.

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全面质量管理(TQM)、组织特征与竞争优势

我们调查两个问题。首先是确定医疗保健系统的TQM维度(质量体系、质量领导、医疗和卫生人员、与患者的关系、与供应商的关系以及持续改进)对约旦样本医院竞争优势(创新、竞争基准)的影响。二是探讨医院规模和院龄两个基本组织特征对TQM各维度与竞争优势关系的调节作用。我们的研究发现，五个TQM维度(QS、QL、RP、RS和CI)对医院创新和声誉有正向影响。这一结果与以往许多实地研究的主要发现是一致的。(Prajogo和suhal, 2003;Hung et al.， 2010;Abrunhosa and Sa, 2008;Bon and Mustafa, 2013, Silva et al.， 2014)。这一结果可归因于医院服务质量的不断提高(全面质量管理的第六个主要维度)。持续改进(CI)是创新的同义词，因为两者都意味着对卫生服务的改变和修改。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Journal of Economic and Financial Studies

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