{"title":"Service Quality: Research Perspectives","authors":"Olivier Furrer","doi":"10.1108/09564230510614121","DOIUrl":null,"url":null,"abstract":"Bespreking van: B. Schneider,Service Quality: Research Perspective Thousand Oaks, CA:Sage ,2004","PeriodicalId":102812,"journal":{"name":"International Journal of Service Industry Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2005-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"12","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Service Industry Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/09564230510614121","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 12
Abstract
Bespreking van: B. Schneider,Service Quality: Research Perspective Thousand Oaks, CA:Sage ,2004