Job satisfaction among the technical and operational personnel of the Royal Malaysia Police Communication Division

Abstract

The Royal Malaysia Police (RMP) is one of the largest enforcement agencies in Malaysia. In keeping the security of the country, the service of the police force is very important and undeniable; hence, the objective of this study is to investigate the level of job satisfaction among technical and operational personnel in the Communication Division of the RMP. The findings showed that 23.8% of the respondents are very satisfied with their job and 13.8% indicated extreme satisfaction as a law enforcement officer. Even though the overall result for these two variables is average, certain matters on advancement and salary increment were commonly indicated by the respondents for the top management to consider. The issues for advancement are about opportunities for promotion and better career prospects where an individual's salary is indicative of the value of being part of the police workforce.