Over the Top chat service key performance indicator

Abstract

Evolution in telecommunication network and increasing use of smartphones in Indonesia has triggered the development of a wide range of service. One of them is Over the Top Service (OTT). But, this development is not accompanied by government regulation regarding the Key Performance Indicator (KPI) for OTT service. In this paper, we provide recommendations for OTT chat service Key Performance Indicator in Indonesia. The method used in this paper is analyzed collected data from measuring QoS OTT chat service through 4G Network and benchmarking.