Analysis of airport passenger satisfaction based on combined weight-fuzzy comprehensive evaluation

Abstract

: In order to make passengers' satisfaction with the airport improved again and the airport side to make passengers understand the improvement of the airport in recent years according to the evaluation results, this paper constructs an airport passenger satisfaction evaluation system based on fuzzy comprehensive evaluation by combining weight analysis with AHP-entropy weight method, and describes the specific evaluation process of the model. A case study of Lhasa Gonga Airport is conducted, and the results verify the reliability of the research method and the applicability of the evaluation model. The evaluation results can provide a reference for the passenger satisfaction analysis of this airport and similar airports.