Mobile Application ‘Doogether’ Evaluation With Usability And User Acceptance Approaches

Abstract

. DOOgether is an electronic commerce as a sports venue booking platform that provides easy access to various types and sports venues in Jakarta area, Indonesia. It uses mobile application media for its sales. The number of visitors increased from year to year in line with improvements made. Apparently there are still problems in the operation of DOOgether. From interviews information it has not been optimal so that it affects the initial process to the end of ordering the sports venue. Therefore, a study was conducted aimed at evaluating and finding problems in the mobile application with usability and user acceptance approach. The study propose to improve a better mobile application user interface. Usability evaluation was done by measuring effectiveness with the task completion rate metric, efficiency with time-on-task metrics, and user satisfaction with questionnaire calculations. The study involved 30 participants were grouped into initiator participants (never used a DOOgether mobile application) and non-initiator participants (never a DOOgether mobile application). The results showed that the system was effective for non-initiator participant groups. Then eight errors were made by the participant and given many proposed improvements based on improvements to the search feature; removal of the 'book' button, display 'complete payment' options, and navigation display.