Fuzzy reduced method for evaluating the quality of institutional web sites

Abstract

In this paper, we present a quality assessment method and model in order to measure the performance of dynamic institutional websites. This method called Fuzz-web is based on Multiple Criteria Decision Making. Obviously, a phase of selecting appropriate evaluation criteria is necessary for the decision making process. Since the evaluation process is characterized by subjectivity and imprecision, we attempt to address the problem using fuzzy logic as an intelligent technology. Some tests realized on a set of Tunisian and foreign websites allow us to discuss the proposed reduced fuzzy method and then to validate the decision making result.