MONITORING HEALTH SERVICE SATISFACTION IN HOSPITAL VIA SMARTPHONE IN CENTRAL SULAWESI

Jurnal Kesehatan Prima Pub Date : 2018-10-18 DOI:10.32807/JKP.V12I2.184

Zainul Zainul, Nasrul Nasrul, Fahmi Hafid

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引用次数: 1

Abstract

Abstract: The purpose of this study was to create monitoring model of a satisfaction of hospital health servicesbased on Smartphone in Central Sulawesi. The research design was Cross-sectional. The sample was 384 respondents through accidental sampling that were implemented at RSU Anutapura Palu, RSU Anutaloko Parigi and RSUD Luwuk. Data was collected by electronic forms in smartphone through google apps, analyzed with SPSS version 17.0. The results showed respondents at Anutapura Palu hospital 44.8%, Anutaloko Parigi 35.4% and Luwuk 19.8%. Male 60.2%. Bachelor (S1) 53.9%, State civil apparatus 51.8%. BPJS Insurance 53.5%. Respondents selected a hospital because of the location easy to reach (54.9%) Visit of Polyclinic (50%) to control health (44.3%). Respondents expressed satisfaction with hospital service in Central Sulawesi (78,6%) based on requirement, service time, Product Specification, Executor's competence, Service report, Complaints Handling, Suggestion and Input respectively were 72,9%, 69,3% , 68.7%, 70.3%, 73.2%, 75.5, 69.5% and 71.7% respectively. Model monitoring by using google apps (Documents, Sheets and Bit.ly). This research suggests that hospitals can use google apps via smartphones to measure patient satisfaction with hospital services. Monitoring hospital service satisfaction and responding promptly to complaints can increase public confidence in hospital services.Keywords: Service monitoring, hospital, smartphone.

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通过智能手机监测苏拉威西中部医院卫生服务满意度

摘要:本研究旨在建立苏拉威西中部地区基于智能手机的医院卫生服务满意度监测模型。本研究采用横断面设计。通过在RSU Anutapura Palu, RSU Anutaloko Parigi和RSU Luwuk实施的偶然抽样，样本是384名受访者。通过谷歌应用程序在智能手机中以电子表格的形式收集数据，并使用SPSS 17.0版本进行分析。结果显示，Anutapura Palu医院为44.8%，Anutaloko Parigi医院为35.4%，Luwuk医院为19.8%。男性的60.2%。本科(S1) 53.9%，国家民用机械51.8%。BPJS保险53.5%。受访者选择医院的原因是交通方便(54.9%)，选择综合诊所(50%)控制健康(44.3%)。受访者在需求、服务时间、产品规格、执行者能力、服务报告、投诉处理、建议和意见方面对中苏拉威西省医院服务的满意度(78.6%)分别为72,9%、69,3%、68.7%、70.3%、73.2%、75.5%、69.5%和71.7%。通过使用谷歌应用程序(Documents, Sheets和Bit.ly)进行模型监控。这项研究表明，医院可以通过智能手机使用谷歌应用程序来衡量患者对医院服务的满意度。监测医院服务满意度并及时回应投诉，可提高公众对医院服务的信心。关键词:服务监控，医院，智能手机。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Jurnal Kesehatan Prima

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