The effects of collaborative design on service innovation performance

Abstract

Based on theories from service science, collaborative innovation, and knowledge management, this study investigates the interplays between trust, specific asset investment, knowledge sharing, collaborative design and service innovation performance. The mediating role of collaborative design was also carefully examined. This paper empirically studied 375 service providing Chinese enterprises as research samples. Constructing a structural equation model containing trust, specific asset investment, knowledge sharing, collaborative design and service innovation performance, and using SPSS20.0 and AMOS20.0 for data analysis the results show that: (1) Trust has significant positive influence on specific asset investment and knowledge sharing; (2) Specific asset investment has significant positive influence on collaborative design; (3) Knowledge sharing and specific asset investment have significant positive influences on service innovation performance; (4) Collaborative design has significant positive influence on service innovation performance; (5) Collaborative design plays a partial mediating role between specific asset investment and service innovation performance.