The Effect of Work Stress, Work Conflict and Work Ability and Their Impact on Employee Performance Through Motivation as an Intervening Variable

Abstract

The purpose of this research is to be able to analyze the results of the effect of stress at work, work conflict and an increase in work performance through work motivation. The population used in this study were all employees of PT. Bank Rakyat Indonesia Tbk, Satellite Services Operation Department used as a sample. The analytical method will use an analytical tool in the form of a Structural Equation Model (SEM) program through AMOS software. The results of the research work stress, conflict at work and the ability to work will have a significant influence on work motivation. However, work stress, work conflict and ability to work will affect work performance, while motivation will not have a significant effect on performance. Motivation is useful for mediating work stress and work conflict on performance and motivation is not able to mediate work ability on performance.