The mobile forum: real-time information exchange in mobile sms communities

Abstract

In this paper we propose a definition for a mobile community based on the value of knowledge exchange among locally dispersed community members. Against this conceptual background, we propose a low-tech mobile community setting using SMS messaging and customary mobile phones. The feasibility of this approach is tested in a field study. Results show that successful information exchange is established with high user traffic and that participants judge the communication to be helpful. User requirements hint to the need for a better structuring of SMS messages, alternative input/output devices and location-based services. Implications for the future support of mobile communities are discussed.