Technology adoption among SMEs in Malaysia: Development of an assessment process

Abstract

Basing on the importance of small and medium enterprises (SMEs) to Malaysia's economy, the importance of adopting technology to increase SMEs sustainability, this research proposes an integrated process to measure technology adoption among SMEs in Malaysia. This process acknowledges the unique characteristics of SMEs as compared with large companies. Although Malaysian goverment has implemented various policies, financial incentives and technological infrastrutures, there is a need to shift focus on internal factors such as SMEs owners. It is proposed that low technology adoption among SMEs is influenced by factors closely associated with the SMEs owners' values and attitude towards technology.