Conversational AI for Corporate e-Learning

Bernhard Göschlberger, Christoph Brandstetter
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引用次数: 6

Abstract

Natural language tutors have been an active research topic for decades and the widespread use of chat interfaces lead to a high level of acceptance of chatbots. Despite that, conversational AI has not found its way into the practice of corporate e-learning yet. In this paper we present a novel approach to leverage the advances in the field of conversational AI for corporate e-learning. Following a design science approach, we identify the pivotal stakeholders and design objectives. We propose a service architecture and demonstrate its feasibility with a prototypical implementation. Finally, we conclude that the proposed approach has the potential to lower entry barriers for conversational AI for the practice of corporate e-learning.
面向企业电子学习的对话式人工智能
几十年来,自然语言导师一直是一个活跃的研究课题,聊天界面的广泛使用导致了聊天机器人的高度接受度。尽管如此,会话式人工智能还没有进入企业电子学习的实践。在本文中,我们提出了一种利用会话人工智能领域的进步进行企业电子学习的新方法。遵循设计科学的方法,我们确定关键的利益相关者和设计目标。我们提出了一个服务架构,并通过一个原型实现证明了它的可行性。最后,我们得出结论,提出的方法有可能降低会话人工智能在企业电子学习实践中的进入门槛。
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