Conversational AI for Corporate e-Learning

Abstract

Natural language tutors have been an active research topic for decades and the widespread use of chat interfaces lead to a high level of acceptance of chatbots. Despite that, conversational AI has not found its way into the practice of corporate e-learning yet. In this paper we present a novel approach to leverage the advances in the field of conversational AI for corporate e-learning. Following a design science approach, we identify the pivotal stakeholders and design objectives. We propose a service architecture and demonstrate its feasibility with a prototypical implementation. Finally, we conclude that the proposed approach has the potential to lower entry barriers for conversational AI for the practice of corporate e-learning.