Towards a frustration-aware assistant for increased in-vehicle UX: F-RELACS

Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings Pub Date : 2019-09-21 DOI:10.1145/3349263.3351518

M. Oehl, K. Ihme, U. Drewitz, Anna-Antonia Pape, S. Cornelsen, Martin Schramm

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引用次数: 6

Abstract

Frustration has negative effects on user experience (UX) both in manual and automated driving. Therefore, it negatively influences driving performance and system acceptance. To address this, the project F-RELACS (Frustration Real-Time Recognition for an Adaptive In-Car System) aims to demonstrate a frustration-aware assistant called MUsE (My User Experience Improvement System) that is capable of estimating the user's momentary level of frustration and offering tailored support to improve UX. However, up to now little is known about interaction strategies for automotive user interfaces that successfully reduce the user's frustration and improve UX in frustrating driving situations. Here we report the initial results from user focus groups (current status: 2 groups with in total 11 participants) that are conducted to identify suitable interaction strategies to develop a frustration-aware assistant for enhanced in-vehicle UX in a user-centered design process.

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为增加车内用户体验而设计的挫折感知助手:F-RELACS

无论是手动驾驶还是自动驾驶，挫折都会对用户体验(UX)产生负面影响。因此，它会对驱动性能和系统接受度产生负面影响。为了解决这个问题，F-RELACS项目旨在展示一种名为MUsE(我的用户体验改进系统)的挫折感知助手，它能够估计用户的瞬时挫折程度，并提供量身定制的支持来改善用户体验。然而，到目前为止，人们对汽车用户界面的交互策略知之甚少，这些策略能够成功地减少用户的挫折感，改善令人沮丧的驾驶情况下的用户体验。在这里，我们报告了用户焦点小组的初步结果(当前状态:2组，共11名参与者)，这些小组被用来确定合适的交互策略，以开发一个以用户为中心的设计过程中增强车载用户体验的挫折感知助手。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings

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