Usability analysis of e-Governance services in Bangladesh — A survey and future directions

Abstract

This research addresses the issues affecting e-Governance implementation in Bangladesh in consideration with a detailed usability analysis and directions for future development. Implementing e-Governance has always been a challenge either it is social, economical, or political. Besides this, there are many technological problems, which should be understood and met, so that a user-accepted e-Governance system emerges. This research provides a quantitative investigation of e-Governance implementation problems with emphasis on analyzing quantitative data gathered in a survey using structured questionnaires that was generated on the basis of our theoretical study. Based on these results we provide a clear conception about those problems, which should be considered at the time of implementing e-Governance services in developing countries like Bangladesh.