Evaluation of a web recommender system in electronic and mobile tourism

Abstract

Recommender systems are software frameworks that employ a specific type of information filtering technique, aiming at recommending information items or social elements that are likely to be of interest to the user. Herein, we present the evaluation results of the recently prototyped tourism recommender system (TRS). We followed a formal evaluation process to validate the usability of two versions of the TRS by users in realistic environments; the first is a typical web recommender system (wTRS), while the second is a system that enables tourist content recommendations addressed to mobile users (mTRS). The usability evaluation tests have been undertaken at the municipality of Mytilene, Greece.