Using content analysis to explore users' perceptions and experiences using a novel citizen first responder app

Abstract

Our experience report describes a pilot project that investigates users' self-reported perceptions and experiences using PulsePoint---a novel citizen first responder app. Our study includes analyzing select reviewer comments posted on the iOS and Android platforms and using grounded theory distillation practices to develop an evaluative heuristic/framework. We argue that these comments provide a rich source of untapped data for understanding how users experience mHealth apps from users' perspectives. We propose that the preliminary findings from this study can be used to inform the development and design of mHealth apps in the future from a patient/user-centered perspective, especially those that rely on citizen first responders.