The Influence Of UTAUT Model Factors On The Intension Of Millennials Generation In Using Mobile Wallets In Jakarta

2020 International Conference on Information Management and Technology (ICIMTech) Pub Date : 2020-08-01 DOI:10.1109/ICIMTech50083.2020.9211274

Maryani, Khairunnisa Tri Utaminingsih, H. Alianto

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引用次数: 2

Abstract

This study was carried out to identify factors affecting the acceptance of mobile wallets by Millennials in Jakarta based on UTAUT (Unified Theory of Acceptance and Use of Technology) model. The respondents of this study were mobile wallet users within age ranging from 20–35 years old and living in Jakarta. Payment using cash is still the preferred mode of payment in Indonesia, 92% still choose to use cash as a payment option. Population aged 20 - 35 years, which in Jakarta alone amounted to 40% of the total population of Jakarta. The data was collected using questionnaires directly and also by using Google Form. The respondents in this study amounted to 407, which was using a random sampling technique. The analysis of this study was conducted using Modeling of structural equations-Partial Least Square (SEM-PLS). The result of this study shows that Millennials' Behavioral Intention to use mobile wallet in Jakarta was affected by Effort Expectancy, Age, Facilitating Condition, and Performance Expectancy.

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UTAUT模型因素对雅加达千禧一代手机钱包使用意向的影响

本研究基于UTAUT(接受和使用技术的统一理论)模型，旨在确定影响雅加达千禧一代接受移动钱包的因素。本研究的受访者是年龄在20-35岁之间，居住在雅加达的移动钱包用户。在印尼，现金支付仍然是首选的支付方式，92%的人仍然选择现金作为支付方式。人口年龄在20 - 35岁之间，仅在雅加达就占雅加达总人口的40%。数据是通过直接问卷调查和谷歌表格收集的。本研究采用随机抽样方法，调查对象407人。本研究采用结构方程模型-偏最小二乘法(SEM-PLS)进行分析。本研究结果表明，雅加达千禧一代使用手机钱包的行为意愿受到预期努力、年龄、便利条件和预期表现的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2020 International Conference on Information Management and Technology (ICIMTech)

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