Assessing Application Portfolios of IT Services through Maturity Levels of IT Governance

Abstract

Managing application portfolios of Information Technology (IT) services are not limited to information services. There should be guarantee and integration of synchronization and interoperability of information services. Availability of information services can create risks of IT investment and hinder the effectiveness of organizational performance. The aim of this research was to find out to what extent the use of application portfolios of IT services could support IT processes of Acquire and Implement (AI) and Monitor and Evaluate (ME) Domains. This survey research applied the combination method and a convergent triangulation model through a follow-up explanatory design. Quantitative analysis was performed after online questionnaires were filled out by respondents working at 65 credit unions. These respondents have used application portfolios of IT services in West Kalimantan, Indonesia. COBIT (Control Objectives for Information and Related Technology) 4.1 Framework was in use to measure maturity levels of IT governance. Maturity values of IT governance indicate that IT processes are at the scale interval of 2.51 to 3.50. So far, the use of application portfolios of IT services has been restricted to procedure standardization and documentation system. Also, the conduct has not involved appropriateness of obvious synchronization as well as consistency of procedures and IT service implementation.