Approach to analysis and assessment of ERP system. A software vendor's perspective

Abstract

The paper presents an approach to analysis and assessment of benefits brought by an implementation of an Enterprise Resource Planning system. The research has been conducted on a sample of 10 Polish companies using the Xpertis software, which is one of the popular applications for supporting the business activities of small and medium companies. The approach presented hereby aims at elaboration of the assessment method which can be easily applied by the software vendor, moreover it is acceptable by the customers because it does not disclose the confidential business information and still gives the results informative enough to be valuable as well for the software company as for its customers. Cluster analysis conducted through the Orange Data Mining tool was proposed as a technique of data analysis. The comparative study of the Xpertis ERP features and the customers' characteristics has been briefly presented and the directions of the future development of the considered software have been proposed.