Study on the Relationship between Occupational Stress and Job Burnout of Air Traffic Controllers of Civil Aviation

Abstract

To explore the relationship between occupational stress and job burnout of civil aviation air traffic controllers (ATCs) in a certain area. By using cluster sampling method 457 ATCs in an air traffic management bureau were selected as the investigation objects. The job content questionnaire (JCQ) and the effort reward imbalance questionnaire (ERI) were used to measure work requirements independent imbalance type and ERI type occupational stress levels separately. Maslach Burnout Inventory-General Survey (MBI-GS) was used to measure occupational burnout level. Then the relationship between them was analyzed. Of 457 ATCs 83.59% (382/457) had occupational burnout. Univariate analysis showed that scores of emotional exhaustion (EE) and cynicism (DP) of job burnout had statistical difference between the groups with and without ERI stress of ATCs (P<0.05). The degree of ATCs occupational burnout had statistical difference between the groups of different ERI stress level (P<0.05). Multiple Logistic regression analysis showed that job burnout level of ATCs was affected by social support scores, effort scores and ERI stress level (P<0.05). A large proportion of ATCs had occupational stress and occupational burnout. Occupational stress has obvious influence on job burnout.