The Use of Community to Organize Knowledge: The Case of an Energy Company

Abstract

: This research conducted within an energy sector company brings together both information systems and knowledge organization (KO). It is based on a case study, aiming to analyze the ‘interface’ question in a comprehensive way through the building of an information system dedicated to the organization of knowledge within a community of practice. Through this case, we will develop an approach related to KO technologies that highlight the importance of the ‘interface’ not only as user interface in software but, moreover, as a pathway between users, communities and organizations necessary for promoting a common understanding and use of knowledge in an efficient way.