A Review Paper of Consumer Behaviour on Chatbot Adoption

Abstract

One of the major concerns coming forth in the management of construction projects is the engagement and management of project stakeholders in the region of KP. The successful construction project management can be carried out only, when the stakeholders are communicated and informed in well manner, and to shrink down and control potential influence of the project's stakeholders. The research aim is to find out the role of proper communication, exploring needs of the project and providing full information about the project, on stakeholders’ engagement process. Literature, related to the topic has been conducted and reviewed. A questionnaire has been developed and then distributed among professionals to get their view point about the subjected topic. Total 82 questionnaires were distributed among Govt. agencies, NGO’s and private sectors, targeting general managers, project managers, supervisors and engineering staff. It has been proved with numerical evidences from the respondent’s point of view that all three elements i-e proper communication, exploring needs of the project and providing full information about the project, is like a key to successful engagement process for any construction project in KP. One of the main recommendations of this research is that it is the responsibility of every team member to communicate positively to stakeholders for the best result of the project. Keywords: construction projects, stakeholder’s engagement, communication, factors.