Effect Of Job-Related Stress on Employee Performance at Selected Banks in Ghana

Abstract

This study investigated the effect of job-related stress on employee performance in the banking sector. The study adopted a cross-sectional study design.  The population of the study was 320 employees from 7 selected banks with a sample size of 160 respondents. Simple random sampling was used in selecting the respondents for the study. The data was solicited using closed-ended questionnaires. Descriptive statistics were used to find out the level of stress and work-related stressors of participants. An inferential statistic of regression was used to analyse the effect of job stress on performance. The study found a high level of job-related stress among employees in the banking sector. Job stress was found to have a significant effect on employee performance at the selected banks. The study also established that stress management on the part of the management of the selected banks was low, which contributed to the high level of the negative effect of job-related stress on employee performance at the banks. It was recommended that the management of the banks should conduct a stress audit to identify the level of stress of its staff and put measures to alleviate or curtail them.