Analysis on the Characteristics of Callers of Psychological Aid Hotline in Suzhou City

Abstract

Objective: To study the relationship between caller characteristics and counseling content of Suzhou psychological aid hotline through the analysis of caller data and content during the ten years. Methods: 13685 incoming calls with complete information in Suzhou psychological assistance hotline from January 2010 to November 2020 were selected as the research objects. After basic information screening and data analysis, chi-square test and Phi related data analysis were performed. Results: 1. Psychological hotline calls mainly focus on marriage and family (30%), love emotion (28%), mental psychology (22%), while work and interpersonal relationship (10%) and study and education (10%) call less. There is a significant correlation between call types and gender, educational background and marital status (P