Study on the Influence of Contactless Delivery Service on the Repurchasing Consumption for Sichuan Consumers in the Post-COVID-19

Abstract

Contactless delivery would be considered an emerging online-to-offline mobile technology that foodservice businesses and customers have widely adopted. Especially in COVID-19, they have provided a two-way beneficial food delivery service in saving catering businesses and satisfying customers’ technical and psychological abnormalities. This study aimed to; get an overview of consumers’ overall perception of contactless delivery services; explore the overall status and formation mechanism of continuous use willingness of contactless distribution services; put forward corresponding improvement and optimization strategies to help relevant logistics and distribution companies to improve and upgrade their business, and to enhance consumers satisfaction.