Training for software maintenance

Abstract

There are many factors which significantly affect the software maintenance work carried out in organizations. This paper concentrates on one of those factors which is the training that IT staff receive in software maintenance techniques. This paper examines the approaches to training for software maintenance found in case studies in 31 UK organizations. In particular, this paper identifies the formal and informal approaches to software maintenance training that were used within the organizations studied, examines how such training was carried out and discusses the perceived benefits of the different training approaches.  1998 John Wiley & Sons, Ltd.