Design and Architecture of a Portable User Agent in SIP Collaboration Systems

Abstract

Enterprise resource planning (ERP) system has become a basic and powerful tool in large enterprises. It provides the function to integrate all kinds of resource compactly in an organization, which is crucial to enterprise operation. In addition, a popular technology, voice over Internet protocol (VoIP), allows users to have real-time communication through the Internet. In this paper, we propose an architectural solution to integrate the VoIP service to an existing ERP system.