An empirical investigation of information quality on Saudi Arabia's government services on smart device

Abstract

This paper presents an in-depth working progress of mobile services towards information quality on interaction tasks. Due to the drawbacks of designed Mobile government (mGovernment) especially, Saudi Arabian mGovernment in terms of order of presentation of the user navigation tasks and the sequences of sub-interactions on mobile devices, this study work on Saudi Arabian mGovernment services and investigate the factors influencing their information quality. The study employs quantitative research methodological approaches, and obtained some samples from Saudi Arabian. The data analysis findings suggest that the mobile interface design elements (context design, content design, and customization design) constitute the crucial factors determining the information quality of the mGovernment services.