Using Knowledge Management in DMAIC methodology of Six Sigma projects

Abstract

Six Sigma as a powerful approach moves toward continuous and sustainable improvement by increasing customer satisfaction, and decreasing activity time and number of failures. On the other hand, Knowledge Management (KM) is a modern approach that deals with the greatest capital of organization i.e. knowledge. Although creation of more organizational knowledge for performance improvement, organization deployment, competitiveness increase, and acquiring more benefit were the overall aims of these two approaches, and Six Sigma achievements are also based on proper knowledge and its flow, a logical relationship can be seen between them. In addition, each of them aims to support growth, profitability and power another one. In this article, after reviewing the literature of studies on this relation, the link between KM and Six Sigma is investigated, and finally usage of KM tools in parts of DMAIC methodology as a practical and effective methodology for Six Sigma, have been covered.