Important client attributes that influence project success: A focus on the briefing process

Abstract

This paper examines the briefing process of construction projects where the two fundamental requisites are identification of clients' requirements and translating them into building form. The attributes of the client as the key project participant during briefing is vital to ensure the preparation of accurate briefs. The client attributes investigated were categorized into three; the quality of the client representatives, brief management efforts and commitment of client organization. The influence of client attributes on the level of project success was analyzed. It is concluded that strong leadership, knowledge on both organization mission and construction process and commitment are the essential client qualities for ensuring effective briefing as well as project success.