The EU-Services Directive: An E-framework to Optimize Public Administration

Abstract

The Point of Single Contact, proposed by the EUServices Directive, is a reliable source of electronic processing of information that facilitates the interaction of citizens with the public administration. This paper presents an eFramework designed to improve the communication between the citizens or businesses and the public administration. Using this framework the governments can offer eServices to its citizens, as well as the possibility to interact with various public govern level services, without the need to directly interact with the involved institutions. An example of such an electronic service would be the possibility to open a business using a single browser. We present the architecture as well as technical details for the implementation of such a framework. We also present a pilot application designed to orchestrate the workflow for opening a business. Such a solution is based on state-of-the-art technologies such as Info Path, Share Point, BizTalk, and Web Services.