Using MyFeedBack application to statistically investigate students' feedback access

Abstract

Feedback has long been a challenge for both staff and students. Despite all the innovative methods and practices, feedback continues to be a significant cause of student dissatisfaction. Most studies involving students' access to feedback have relied on what students said they did using surveys, interviews and focus groups. This paper shows how one of MyFeedBack's features was used to investigate whether students do indeed access their feedback. Findings showed that students' access to feedback was not linked to the marks they received. MyFeedBack can be a useful tool to examine students' relationship with their feedback in greater detail.