Strategic business process management

Abstract

Improving business processes is on top of the agenda for chief and senior executives. This requires a solid understanding of current and future business processes and their alignment with the strategic objectives of the organization. Business Process Management (BPM) is an integrated set of principles, methods and tools to manage business processes with the ultimate goal of improving them. The demand for BPM is driven by the need for increased operational excellence and cost-effective compliance practices. BPM forms a widely recognized foundation for IT projects and is a key issue in discussions related to outsourcing and mergers. Not surprisingly, global analyst firms have identified BPM as the number one priority of CIOs for a number of years. This tutorial discusses the strategic skills required for leading BPM initiatives within organizations. Participants will learn the principles underlying BPM and apply these to develop a strategy for implementing and running BPM projects, and assessing their progress. Further, they will learn how to secure support for BPM and dissolve resistance within the organization. The content will be illustrated through the use of several case studies.