The key factors in the reuse of telecare: An application of DEMATEL

Abstract

The main purpose of the study was to analyze the key factors influencing the intention to reuse telecare, a world trend in the 21st century, by applying decision making trial and evaluation laboratory (DEMATEL) methods. The results of this research showed the satisfaction has the greatest effect on the intention to reuse telecare, followed by service quality. Service quality is the most important factor that affects other factor directly. The intention to reuse telecare has affected by other factors. The DEMATEL method is a feasible method. The results of this research can help enhance the understanding pertaining to the relationship and reference of other important user variables in the choice of telecare by relevant researchers, technology developers, and policy makers.