{"title":"PERFORMANCE MEASURES","authors":"M. Wilson, Golnaz Sarram","doi":"10.2307/j.ctv143mdtm.11","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":299475,"journal":{"name":"The Service Desk Handbook ??? A guide to service desk implementation, management and support","volume":"9 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"18","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"The Service Desk Handbook ??? A guide to service desk implementation, management and support","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.2307/j.ctv143mdtm.11","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}