The influence of knowledge management tools utilization towards knowledge management readiness

Abstract

This research realizes the needs for organizations to increase its readiness towards the implementation of knowledge management. This study specifically analyzes factors related to knowledge management tools utilization within the organization as antecedents towards knowledge management implementation readiness. Data were gathered from 57 respondents whom were employees of a leading software development organization in Indonesia. The analysis was conducted by using Partial Least Square Structural Equation Modelling (PLS-SEM) technique. This study concludes that incident management tools positively influences the use of portals, as well as internal KM repository tools. The two concertedly, influenced KM readiness.