Moderating effect of information technology ambidexterity linking new human resource management practices and innovation performance

Abstract

This study aims to investigate the relationship between new human resource management (NHRM) practices and innovation performance. Further, the moderating role of IT ambidexterity was examined between NHRM and innovation performance. This study selected Pakistan's largest IT-based semi-government organisation National Database and Registration Authority (NADRA) as a case study. Data were collected from three major cities (Lahore, Gujranwala and Jhelum) of Pakistan. 500 employees of NADRA participated in the survey-based research. The empirical results found the positive relationship between NHRM practices and innovation performance. The moderating influence of IT ambidexterity was also found in this study. Employees with high IT ambidexterity are more involved in innovation performance. Continuous adaption of technology enhances long-term competitive advantage. Therefore, utilising new technologies and knowledge consistently is significant for the enhancement of innovation performance.