Cross-Functional Teams in Support of Building Knowledge Capacity in Public Sector

Abstract

Dynamic environmental changes nowadays have led organizations to look for many ways to respond to those changes. With increasing competition in markets, management approaches have emerged that helped organizations survive. This chapter presents the concept of cross-functional teams which develops a knowledge-sharing network that transforms organizations from traditional hierarchy base to informational base, and how it supports building knowledge capacity inside public sector organizations. Members of cross –functional teams belong to different branches of knowledge, and therefore have different backgrounds. They cooperate until the required task is completed successfully. This chapter concluded that cross- functional teams support building knowledge capacities in organizations. Recommendations were suggested based on the findings.