IT service management supported by semantic technologies

Abstract

Main objective of this paper is to present the idea of semantic structures to support IT Service Management processes. Utilizing the principles of Semantic Web and knowledge technologies with the standardized IT service management processes can provide a framework for designing and maintaining interoperable service-based applications. In presented paper we describe the conceptual framework for developing a semantic model of ITIL, one of the selected ITSM frameworks, and also discusses future work including the implementation and planned testing environment.