Research on the Application of Blockchain Technology in Logistics Industry

Abstract

At present, China's logistics industry is developing rapidly, but customer satisfaction is growing slowly. In order to solve the problems of goods damage, loss, delay and so on that cause users' dissatisfaction, foreign enterprises have begun to try to solve the problems such as information opacity, unclear rights and responsibilities, and difficulty in believing in customers in the current transportation with blockchain technology. This paper shows the actual cases of IBM, Walmart, Insurwave and other enterprises, and shows that the blockchain technology can not only make the transportation process transparent, intelligent and sustainable, but also make the user trust rise sharply, improve consumer satisfaction, and provide reference for solving the problem of stagnant growth of user satisfaction in China's logistics industry. Advances in Economics, Business and Management Research, volume 133 3rd International Conference on Advances in Management Science and Engineering (IC-AMSE 2020) Copyright © 2020 The Authors. Published by Atlantis Press SARL. This is an open access article distributed under the CC BY-NC 4.0 license -http://creativecommons.org/licenses/by-nc/4.0/. 186 区块链技术在物流行业的应用研究 王旭辉, 谢梓涵 北京邮电大学经济管理学院,中国 北京理工大学附属中学分校,中国 通讯作者