Total Quality Management and Supply Chain Relationships

Vipul Chalotra
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引用次数: 0

Abstract

The popularity of the supply chain concept emanates because of quality management. Quality management practices in supply chain contribute to quality offerings, overall firm performance, cost reduction and ultimately for competitive advantage. The paper empirically and analytically investigates the relationship between total quality management and supply chain performance. The primary data for the study were collected from 44 managers of small manufacturing firms, 74 wholesalers and 120 retailers in district Udhampur of JandK State. The data after purification and validation through factor analysis were subjected to multivariate tools. The results of Chi-square test, hierarchal regression model and correlation matrix revealed positive association between total quality management and supply chain operational efficiency, overall supply chain performance as predictor of quality management and existence of direct relationship between TQM and supply chain performance. The study emphasized that proper implementation of TQM programs could play a major role in developing an integrated organisation through teamwork, cordial relationship, training and education, cultural change and customer focus across the supply chain.
全面质量管理和供应链关系
供应链概念的普及源于质量管理。供应链中的质量管理实践有助于提供高质量的产品,整体公司绩效,降低成本并最终获得竞争优势。本文对全面质量管理与供应链绩效之间的关系进行了实证和分析研究。该研究的主要数据收集自JandK邦Udhampur区的44名小型制造公司经理、74名批发商和120名零售商。通过因子分析纯化和验证后的数据进行多变量分析。卡方检验、层次回归模型和相关矩阵的结果表明,全面质量管理与供应链运营效率呈正相关,整体供应链绩效是质量管理的预测指标,全面质量管理与供应链绩效存在直接关系。该研究强调,通过团队合作、友好关系、培训和教育、文化变革和以客户为中心,全面质量管理计划的正确实施在整个供应链中发展一体化组织方面发挥了重要作用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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