THE ROLE OF EXCELLENT SERVICE FOR THE SUPPLY CHAIN MANAGEMENT SECTION TOWARDS THE PERFORMANCE OF PT ANGKUTAN SUNGAI DANAU PENYEBARANGAN (INDONESIAN FERRY)

Saptono Kusdanu Waskito, Muji Rahayu
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Abstract

The research wants to prove the role of Excellent Service in the Supply Chain Management Section on the Performance of PT Angkutan Sungai Danau Peberangan (Indonesian Ferry). The total population is 145 new students in 2020-2021, the sample is determined using the Slovin formula with a total of 107 people. The results showed that all data were from the Service Excellence variable and the PT ASDP (Indonesian Ferry) Performance variable. Declared valid and reliable. Corrected item-total correlation data for Service Excellence variable data is between 0.322 -0.538 greater than 0.300. So it is declared valid. Corrected item-total correlation data for PT ASDP (Indonesian Ferry) Performance variable data is between 0.308 -0.738 smaller than 0.300. declared valid. Cronbach's Alpha values ​​for the Service Excellence and PT ASDP (Indonesian Ferry) performance variables are 0.802 and 0.929, respectively, which are greater than 0.700, so they are declared reliable. This means that the questionnaire used to collect data is a quality questionnaire and meets the requirements to collect data. The data proved to be normally distributed with asymp.sig values ​​of 0.098 and 0.112. The simple linear regression equation is Y = a + b X .Y = 7.145 + 1.115 X. The meaning of this simple linear regression equation is: If without Service Excellence, then the Performance of PT ASDP (Indonesian Ferry) has a value of 7.145, but if it is added Service Excellence , then the performance value of PT ASDP (Indonesian Ferry) from 7.145 will increase to 7,145 + 1,115 by 8,260. So to improve the Performance of PT ASDP (Indonesia Ferry) it is necessary to increase the Service Excellence of the Supply Chain Management Work Unit. The author has proven that Service Excellence affects the Performance of PT ASDP (Indonesian Ferry) positively and significantly the calculated t test value is 20.279 > the t table value for 107 respondents according to Junaidi (2020:8) is 0.676. The arithmetic significance value is 0.000 <0.05.
优质服务对供应链管理部门对印尼渡轮绩效的作用
本研究想要证明卓越服务在供应链管理部门对印尼渡轮(PT Angkutan Sungai Danau Peberangan)绩效的作用。2020-2021年的新生总数为145人,样本由斯洛文公式确定,共107人。结果表明,所有数据都来自服务卓越变量和PT ASDP(印度尼西亚渡轮)性能变量。声明有效可靠。服务卓越变量数据的修正项目-总相关数据在0.322 -0.538之间,大于0.300。所以它是有效的。PT ASDP(印度尼西亚渡轮)性能变量数据的修正项目-总相关数据在0.308 -0.738之间,小于0.300。宣布有效。服务卓越和PT ASDP(印度尼西亚渡轮)性能变量的Cronbach's Alpha值分别为0.802和0.929,大于0.700,因此它们被宣布为可靠的。这意味着用于收集数据的问卷是一份高质量的问卷,满足收集数据的要求。数据呈正态分布,渐近标志值分别为0.098和0.112。简单的线性回归方程为Y = a + b X. Y = 7.145 + 1.115 X.这个简单的线性回归方程的含义是:如果没有Service Excellence,那么PT ASDP (indonesia Ferry)的Performance值为7.145,但是如果加上Service Excellence,那么PT ASDP (indonesia Ferry)的Performance值将从7.145增加到7,145 + 1,115,增加8,260。因此,要提高印尼轮渡的绩效,就必须提高供应链管理工作单元的服务质量。作者证明了服务卓越对PT ASDP (indonesia Ferry)的绩效有正向显著影响,计算出的t检验值为20.279 >根据Junaidi(2020:8)对107名受访者的t表值为0.676。算术显著性值为0.000 <0.05。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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