Investments in E-Government: A Benefit Management Case Study

Int. J. Electron. Gov. Res. Pub Date : 2017-07-01 DOI:10.4018/IJEGR.2017070101

T. Fernandes, J. Gomes, M. Romão

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引用次数: 3

Abstract

TheexpensesinInformationSystemsandInformationTechnology(IS/IT)representasubstantial shareinorganizations’budgets.However,IS/ITinvestmentprojectsseemtocontinuetoshowreduced successrates.TheBenefitsManagement(BM)hasgainedrelevanceasaway,notonly,tounderstand thesefailures,butalsoasatoolavailabletoorganizationstoimprovethesuccessofIS/TIinvestments. TheobjectiveofthisarticleistounderstandhowBMcanbeappliedinIS/ITinvestmentsinthePublic Administration(PA)andhelptoleveragethebenefitsoftheseinvestments.Acasestudywasconducted usingane-GovernmentprojectinthePortuguesePA.ThestudyshowedhowaBMapproachcan beappliedinthisenvironmentandalsoidentifiedsomedifficultiesthatmustbeconsidered.Several benefits,thatwerenotforeseen,wereidentifiedandevaluated,orproposedsomecriteriafortheir evaluation,highlighting,thisway,thetruecontributionofIS/ITinvestmentsindeliveringservices tocitizensandincreasingpublicorganizationsperformance. KEywoRdS Benefits Management, Benefits Realization, e-Government, e-Government Investments, IS/IT Investments, Maturity Models, Programme Management, Project Management

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电子政务投资:效益管理案例研究

TheexpensesinInformationSystemsandInformationTechnology(IS/IT)representasubstantial shareinorganizations ' budgets。However、IS/ITinvestmentprojectsseemtocontinuetoshowreduced successrates.TheBenefitsManagement(BM)hasgainedrelevanceasaway、notonly、tounderstand thesefailures、butalsoasatoolavailabletoorganizationstoimprovethesuccessofIS/TIinvestments。> TheobjectiveofthisarticleistounderstandhowBMcanbeappliedinIS/ITinvestmentsinthePublic administration > (PA)andhelptoleveragethebenefitsoftheseinvestments。Acasestudywasconducted usingane-GovernmentprojectinthePortuguesePA。ThestudyshowedhowaBMapproachcan beappliedinthisenvironmentandalsoidentifiedsomedifficultiesthatmustbeconsidered。Several福利，thatwerenotforeseen，wereidentifiedandevaluated，orproposedsomecriteriafortheir评估，highlighting，thisway，thetruecontributionofIS/ITinvestmentsindeliveringservices tocitizensandincreasingpublicorganizationsperformance。关键词:效益管理，效益实现，电子政务，电子政务投资，信息系统/信息技术投资，成熟度模型，项目管理，项目管理

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Int. J. Electron. Gov. Res.

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