Kompetensi Sumber Daya Manusia Bidang Perhotelan Pada Hotel Bintang 4 Di Kota Berastagi Kabupaten Karo

Abstract

This research was conducted to find out how far the competence of employees in the field of hospitality, especially in 4 star hotels in Berastagi city and to know how big the role of Karo district government in increasing the competence of employees working in hotel  in Berastagi. The method used in this research is qualitative method with descriptive research type which explain the actual condition that happened in the field with data collection technique through observation, interview and documentation. Based on the results of the research can be in the know that employees who work at hotels in Berastagi have never followed the certification of competence and management of 4 star hotels in Berastagi has not conducted a competency test for employees who work in hotels and Karo district government also has not done activities related to training or competency tests as a form of government support.