Does your data deliver for decision making? New directions for resource sharing assessment

Collette Mak, Margaret W. Ellingson, Charla Lancaster
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引用次数: 2

Abstract

Purpose – This paper aims to describe how data were used to design and evaluate new services at Notre Dame and how data were used to evaluate changes in user behavior at Emory University. Design/methodology/approach – Each library (Emory, Virginia Polytechnic Institute and Notre Dame) describe sources, methods and applications of data, gathered through a variety of sources to plan and evaluate new services and user satisfaction. Findings – There is no one perfect approach to data-informed decision making; every approach has advantages, costs and disadvantages. What is important is that resource sharing practitioners become comfortable with a variety of assessment tools. Originality/value – The user experience is increasingly recognized as a critical part of any service or library product but most resource sharing practitioners have little to no background in assessment and statistics. This article provides an introduction to methods, sources and applications of data specifically applied to interlibrary loans.
您的数据是否为决策提供了依据?资源共享评价的新方向
目的-本文旨在描述如何使用数据来设计和评估圣母大学的新服务,以及如何使用数据来评估埃默里大学用户行为的变化。设计/方法论/方法-每个图书馆(埃默里大学、弗吉尼亚理工学院和圣母大学)都描述了通过各种来源收集的数据的来源、方法和应用,以计划和评估新服务和用户满意度。研究发现:没有一种完美的方法可以根据数据做出决策;每种方法都有优点、成本和缺点。重要的是,资源共享从业者能够适应各种评估工具。原创性/价值——用户体验越来越被认为是任何服务或图书馆产品的重要组成部分,但大多数资源共享从业者几乎没有评估和统计方面的背景。本文介绍了馆际互借数据的方法、来源和应用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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