Operations strategy frameworks in manufacturing, services and product-service systems

Abstract

Many definitions for operations strategy appear in literature. Yet, after analysing some of these important definitions, there were some common denominators: planning and decision-making. It is through correct operations strategy planning and decisions that organizations achieve competitive edge, and for this reason, the subject is of major importance. In this paper we present a review on operations strategy (OS) in manufacturing, services and product-service organizations. Through the literature analysis we found several differences and fewer similarities between OS in manufacturing and services and also the positioning of product-service systems (PSS) OS, comparing to OS in manufacturing and in services. Our foremost contribution is providing a literature review and an analysis on the content of the OS frameworks.